FIFA points overcharged

How to contact Microsoft for overcharged FIFA points

If you had 12k fifa points advertised at 6400msp and then billed at £63.99 you can contact Microsoft for a refund as the prices were converted wrong. Charging an extra 20% roughly when you bought your FIFA points. If you are successful within around 3 days you will receive an email from Microsoft to the email account attached to your Xbox. If you aren’t sure here is a breakdown from Skinnxr who posted the following document on the forums to work out if overcharged (All the prices shown below) – https://docs.google.com/document/d/10nwHGu3-1vKXir7H7FXccfgS0itKH4hQq89tuDbwE6c/edit?pli=1

The overcharges worked out and broken down –

MSP = Microsoft Points FP = Fifa Points

4000 (600 bonus) FP advertised at 2080 MSP.
2080 MSP = £17.82
4000/1782 = 2.24 (rounded down)
That means 2.24 (rounded down) FP per 1 pence.
2080 MSP = £17.82 but we were charged £25.59
2559 * 2.24 = 5732 (rounded down)
5732 + 600 bonus = 6332
Meaning a loss of 1732 FP or an overcharge of £7.77.

For EAs benefit lets do 100 FP at 40 MSP.
100 FP advertised at 40 MSP.
40 MSP = £0.34
100/34 = 2.94 (rounded down – better value than the 4600)
That means 2.94 (rounded down) FP per 1 pence.
40 MSP = £0.34 but we were charged £0.55
55 * 2.94 = 161 (rounded down)
Meaning a loss of 61 FP or an overcharge of £0.21.

 


Now for 10,000 (2000 bonus)

10,000 FP (2000 bonus) doesn’t have a MSP price tag. For this we will use the 4000 price tag and times by 2.5. This would make 10,000 FP 5200 MSP. I will use this because 1000 FP is 520 and 4x 520 is 2080 which is the price of 4000.

10,000 (2000 bonus) FP at 5200 MSP
5200 MSP = £44.55
10,000/4455 = 2.24 (rounded down)
That means 2.24 (rounded down) FP per 1 pence.
5200 MSP = £44.55 but we were charged £63.99
6399 * 2.24 = 14333 (rounded down)
14333 + 2000 bonus = 16333
Meaning a loss of 4333 FP or an overcharge of £19.44

Other errors in pricing are:
100 FP is £0.55 but 1000 FP is £6.39. (£0.55 * 10 is £5.50 EA not £6.39)
100 FP is 40 MSP but 1000 FP is 520 MSP. (40 * 10 is 400 EA not 520)
250 FP is £1.59 but you can get 3 x 100 FP for £1.65.
500 FP is 320 MSP which is £2.74. Your charging £3.19.
IF 500 FP wasn’t £2.74 you can still get 5 * 100 FP for £2.75 instead of the £3.19 you guys are charging.

So the 5200 MSP is worth £44.55 but we were charged £63.99, meaning an overcharge of AT LEAST £19.44.

Claiming a refund for FIFA points

Go to this web page which is the Xbox support – http://support.xbox.com/en-US/contact-us?xr=footnav

xbox-support

xbox-support-FIFA

xbox-support-three

Then click on Games and down to the left on Season pass and downloadable content.
Then select Chat with Microsoft Support. Probably up to a 10 minute wait. Explain to them that you have been overcharged for your FIFA points.
There is also a full thread of complaints and people receiving the refunds on the EA forums here – http://forum.ea.com/uk/posts/list/2620870.page

 

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