FIFA security question issue fix

fifa security question issue

FUT security question issue fix

If you are having problems such as can’t reset your security question or you have error messages saying it cannot be created or locked try the following techniques. The help at the bottom of the page in other techniques seems to be key if really stuck. Using other devices.

New Ultimate team account

To create your Secret Question and Answer on Xbox 360, Xbox One, PlayStation 4, PlayStation 3 and PC, you must first create a FIFA Ultimate Team (FUT):

Select Ultimate Team from the Main Menu within the game and proceed through the Tutorials.
Then setup a Secret Question & Answer the second time you login to FUT.

Existing Ultimate team account

Simply enter the Ultimate Team game mode and you’ll be prompted to create a new Secret Question.

Forgot your Secret Question? Got locked out of your console or Web App?

A. If you have access to your trusted device, (the console or PC where you last played FUT):

Go to the FUT website and login.
When you are asked for your secret question, click on Forgot answer?
Next, you’ll need to login to your trusted device and load FIFA.
Once you enter the Ultimate Team game mode, you will be prompted to create a new Secret Question.
​Your reset information will carry over to your new console and the Web App.

B. If you no longer have access to your trusted device you might need to contact EA Advsior.

Other techniques to try

1. Change details on previous FIFA

Access the previous version of FIFA if you have it and attempt to reset it there as shown below – customize menu, online settings, origin account. So if stuck in FIFA15 login to the FIFA14 version and reset it. If stuck in FIFA14 version login to the FIFA13 version. If stuck on the PS4 or XboxOne and still have access to your PS3 or Xbox360 also try resetting it on that.

FUT security question


FUT security question location


FIFA mobile app

2. If really stuck try the latest FIFA game app on phone or tablet. This enables you to set a password fresh so if it doesn’t match the existing one it won’t matter. This should over ride it.

On a mobile or tablet download EA Sports FIFA 14 (1.2gb) from the store as shown to the right. When it eventually downloads (make sure you have space and time) go to Ultimate Team until you can see the Origin icon top right as shown below. Go onto that and it will ask for a security question and answer.

When done wait 5 mins then go to your console and login to the latest version of FIFA that you want to play. Go into Ultimate Team and it will ask you for the security login. Put the same details you used on the mobile/tablet. Voila, send us much love on twitter @fifaaddiction and share with the world.


FUT mobile


FUT mobile Origin login


FUT 15 Web Start is available for most players from FUT 14. Access into Web Start is based on a number of factors on how well you played within FUT 14. For security reasons, you need to have created a Security Question and Answer on FUT 14 console before August 1, 2014.


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